Client Privacy Statement
All your personal data will be kept in accordance with the Data Protection Act (1998), General Data Protection Regulation (2018) and in line with Information Commissioners Office (ICO) guidance. Your privacy is important to me.
THE TYPE OF PERSONAL INFORMATION COLLECTED
Personal data
The following personal data is collected using the therapy agreement and intake forms, emails, referrals and during payment processing;
• Personal identifiers e.g. your name, dob, gender identity, preferred pronouns
• Contact data e.g. your email address, mobile number, home address
• Payment details
Special category data
Your data relating to your health is likely to be collected from referrals and during consultation calls, assessment sessions and any subsequent therapy or coaching sessions;
Data concerning your health e.g. diagnoses, medication
The following personal data may be collected from referrals, the consultation call, during the assessment session and any subsequent therapy or coaching sessions;
Personal data revealing your racial or ethnic origin
Personal data revealing your religious or philosophical beliefs
Data concerning your sex life
Data concerning your sexual orientation
HOW THE SERVICE COLLECTS PERSONAL INFORMATION
Personal data
Your personal data will be collected in the following ways;
• Therapy/ assessment/intake forms
• Emails
• Bookings made using online
• Payment processors
Special category data
Your personal data relating to your health may be collected in the following ways;
• Referrals
• Outcome measures e.g. mental health assessment questionnaires
• Booking questions for free consultation calls
• consultation calls
• Assessment sessions
• Therapy sessions
Your personal data relating to your racial or ethnic origin, your religious or philosophical beliefs, your sex life and your sexual orientation may be collected in the following ways;
• consultation calls
• Assessment sessions
• Therapy sessions
WHY THE SERVICE COLLECTS PERSONAL INFORMATION
Personal data
Your personal data is collected for the following reasons;
• For the daily running of the service e.g. schedule session bookings
• To serve as a record if there are any investigations or complaints in the future
• To ensure therapist can effectively manage risk and respond to any emergencies
• To be able to send client relevant and useful resources
• For invoicing and payment processing
• For book keeping and tax purposes
• For indemnity insurance and business insurance purposes
• To comply with relevant codes of conduct and legal obligations
• To comply with registration with Health and Care Professions Council (HCPC)
WHO WE SHARE YOUR PERSONAL INFORMATION WITH
Personal data
Your personal data related to your health may be shared with;
Referrers where relevant
Relevant healthcare providers, safeguarding teams support services and medical professionals and GP’s where required. In such cases you would normally be consulted.
A clinical supervisor where appropriate and your identity will remain confidential
Court of law if your clinical records are subpoenaed
LAWFUL BASE:
Under the General Data Protection Regulation (GDPR) we rely on the following lawful bases to process your personal data, including special category data:
• Consent
• Contract
• Legal obligations
• Legitimate Interests
You are able to withdraw your consent at any time by emailing enquiry@alyszalam.org.uk All sessions will cease and no further personal or special category data will be collected or recorded. Then the withdrawal of consent and category of data withdrawn will be noted.
YOUR DATA PROTECTION RIGHTS
Under data protection law, you have rights including:
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• Your right to access - You have the right to ask us for copies of your personal information (commonly known as a "data subject access request"). This right always applies. There are some exemptions, which means you may not always receive all the information we process.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact me at alysza@alyszalam.org.uk if you wish to make a request. You can see more information on your data protection rights on the ICO website (see link below):
https://ico.org.uk/global/privacy-notice/your-data-protection-rights/
COMMITMENTS TO DATA PROTECTION
All sessions are conducted in protected, private space that no recordings are allowed.
Client’s identity and therapy contents—what was shared and produced during therapy sessions are treated as confidential evidences that no identifiable personal data will be shared to third party unless consent is gained
All artworks made by clients will be stored safely in confidential box or folder
All notes and form related to therapy progress will be stored in confidential folders and encrypted files
All personal data will remain confidential unless consent is gained to disclose to mental health, psycho-social interventions are required(NHS referrals, GP, Relevant healthcare providers, safeguarding teams support services and medical professionals)
Feedback forms used to improve the service do not require the inclusion of your personal data and any testimonials used for advertising are separated from your personal data
Video calls used for online therapy and coaching sessions will never be recorded.